FAQs
View our frequently asked questions below. If you can’t find the answer to your query, please contact our customer services team. Click here to email or call 02921 660 790.
ENTERING THE RACE
Q. How old must I be to enter the race?
10K entrants must be 15 years or older on the day of the race.
Q. How much does it cost to register?
You’ll find details on the registration page.
Q. When do entries close?
You’ll find details on the registration page.
Q. I have entered the race, how do I know my entry has been received?
A. If you entered online you will receive a confirmation email shortly afterwards. If this did not happen please contact us.
Q. What will I receive before the race?
A. if you are a UK entrant, you will receive a race pack in the post in the days leading up to the event. It will include a running number (to wear on the day) and a race day guide. It should arrive within 7 days of the event. If you are an overseas runner, you will need to collect your pack from the Event Village.
Q. What shall I do if my race pack does not arrive?
A. On rare occasions race packs get delayed in the mail or only arrive the day before. If your pack does not arrive in time, please come to our Event Information tent in the Event Village (open from 07:30am) and we will arrange a replacement for you. There will be a lost race pack queue.
Please login to Let’s Do This or search for yourself on the R4W App to find out what your original race number should have been and have this ready for when you are at the front of the queue – this will speed up the process when we’re arranging your replacement.
You’ll find a copy of all the event information that would have been in your race pack here.
REGISTRATION & WITHDRAWL INFORMATION
Q. When category or ticket type should I select?
A. The ‘Affiliated Entry’ ticket is for those registered with a UK Athletics affiliated running club and offers a £2 discount vs the cost of ‘General Entry’. You must submit your club name and UKA membership number to verify the £2 discount.
Q. How do I make changes to my entry?
A. You can make changes to your entry via the Manage Booking screen on Let’s Do This. You will need your booking reference ID (found on your confirmation email). Find details, including the deadline to make changes here.
Q. I can no longer make it, can I gift my space to another runner?
A. Yes, you can gift your space to another runner via Let’s Do this, up until our entry changes & gifting deadline. Find more details and instructions here.
Q. I can no longer attend the event, but purchased the additional booking / refundable registration insurance. How do I proceed?
A. Follow this link (where you can enter your booking reference, select ‘refundable registration’, then ‘apply for a refund and provide evidence’).
Q. I can no longer make it, can I withdraw and receive a full refund?
A. As detailed in the terms and conditions signed when entering, a participant may withdraw free-of-charge (with the exception of the booking fee taken by Let’s Do This) up to two weeks after payment of the event fee (unless entering within two weeks of the closing deadline as all packs will be put straight into production at this point). Notice of withdrawal from the event must be communicated by emailing cardiff10K@run4wales.org stating clearly the desire to withdraw and putting the word WITHDRAWAL in the subject line of the email. Withdrawals will not be accepted by telephone. After the expiry of the two-week post payment period, the entry fee will not be refunded. Participants can withdraw at any point prior to the race.
Q. I have fallen pregnant / am post-partum and can no longer safely participate. May I withdraw?
A, Congratulations! Yes, please contact us as soon as possible to let us know. You may withdraw from the race (up until the entry changes & gifting deadline, which is stated here) and will receive credit equivalent to the cost of your entry to your Let’s Do This account which can be used to enter any other Run 4 Wales event of your choice (including this one) for a period of up to two years. You will need to provide a Doctor’s note or MATB1 form to evidence your pregnancy.
Q. I can no longer take part in the event. Can I defer to another event or future year?
A. Entries cannot be deferred to the following year nor to any other event – but spaces can be gifted to another runner (find details here).
Q. Why have I been charged a booking fee by Let’s Do This?
A. Let’s Do This are the company that provide our registration platform. The booking fee charged by them is non-refundable and is separate from the event entry fee.
RACE INSTRUCTIONS
Q. How do I know where to go and what to do on race day?
Our race day guide (which will be in your posted race pack) will include all of the information you need to know. Click here to view.
PRE-RACE
Q. When will my race pack arrive?
A. Race packs are sent out 1-2 weeks prior to the event
Q. When will I receive my race t-shirt and medal?
A. Finishers’ t-shirts will be given out on completion of the race. A medal will also be given out separately.
RUNNING THE RACE
Q. Is there water available on the course?
A. Yes, there will be Brecon Carreg water available on the course at the 5K mark and at the finish line.
Q. Where is the race start, finish and race village?
A. The race starts and finishes on King Edward VII Avenue in the Civic Centre in Cardiff (near the City Hall, Museum and Cardiff University).
Q. What time does the race start?
A. The 10K will start at 10:00am. Details on the Junior Races can be found here.
Q. Where will I start the race?
The colour band across the middle of your race number relates to your starting pen based on your given estimated 10K time.
Q. I don’t live in Cardiff and don’t know the route, will I be able to get lost?
A. No. The course will be marshalled throughout.
Q. What happens if I cannot finish the race?
A. We will have medical points along the route. If you are just too tired we will have vehicles to get you back to the start/finish area.
Q. Can I take part in the race with a pushchair, dog, skateboard, wheeled device, nordic sticks, or bulky fancy dress.
A. No participant may bring dogs, baby joggers, baby strollers, skateboards, Nordic sticks, rollerblades, hand cycles, Kangoo Jumps, stilts, crutches, unauthorised bicycles or any other wheeled device on the course, except for hand propelled wheelchairs in the mass race (within a designated pen assigned by the organiser). Any bulky items or fancy dress which you wish to carry with you as part of a challenge must be cleared with the race director if it is likely to impact on your ability to complete the course within 2 hours or impede other participants.
Q. Is the course suitable for blind runners and do you offer free places for guide runners?
A. Yes. We are happy to give a complimentary entry and a high-viz bib to a support runner, should you need one. If so, please contact maria.waldron@run4wales.org or ring 029 2166 0790.
Q. Do you accept entries from wheelchair athletes and is the course suitable?
A. Yes. We are committed to being as inclusive as possible and welcomes athletes with health issues, disabilities or accessibility needs. You’ll find more details on the ‘Disability Entry & Accessibility’ page of our website here, including the entry process, cut-off times, course profile and the support we can offer.
Q. Can I wear headphones?
A. We do not ban headphones, but please avoid using headphones whilst running to limit the risk of injury to yourself and other participants. The Organiser will not be held responsible for incidents caused as a result of the use of headphones which inhibit the communication of important warnings or information from emergency services or course marshals.
Q. Will there be anywhere to store my bag during the race?
A. Yes, each runner will be able to store one bag. The exact location of the bag storage facilities will be printed in the race day guide.
Q. How old do I have to be to race?
A. 10K runners must be 15 years of age or older on race day. For the Family Fun Run, there is no limit on ages, but children under the age of 8 must be accompanied by an adult. This will count as two entries.
MERCHANDISE
Q. I purchased merchandise / an add-on whilst signing up for the race but need help with it. What do I do?
A. Merchandise / add-ons are subject to the same refund policy as event entries (you can cancel / request a refund for an add-on for a two-week cooling off period after purchase). If you have any queries relating to merchandise, please contact the supplier directly:
Scimitar Sports (Merchandise/Clothing): scimitarsports@run4wales.shop.
iTab (Medal Inserts): https://www.itab.us.com/contact/
Coopah Run Coaching: https://coopah.com/contact
RUNNING FOR CHARITY
Q. Can I raise money for any charity I choose?
A. Yes. Please contact your chosen charity to obtain sponsor forms and support.
Q. Do I have to raise money for a charity or good cause?
A. No, it is not compulsory – it is entirely up to you.
Q. What if my charity is not listed?
A. You can run for any charity of your choice, the charity does not have to be listed on our associated charities page in order for you to fundraise.
Q. Where do I go for my sponsorship forms?
A. Sponsorship forms/running vests are to be obtained from your chosen charity direct, please contact them at your earliest convenience
ROAD CLOSURES
Q. How do I find out which roads are closed for the event?
A. Full details of all road closures can be found here. For advice on travel and parking to the event, click here.
OTHER
Q. When do I need to have signed up by to receive my Junior Race pack in the post?
A. The Postage Entry Deadline for the CDF 10K Junior Races is detailed on our Junior Race page. Runners who enter after this date will need to collect their pack rather than receive it in the post.
Q. Can I get a photograph of myself running the race?
A. Yes, there will be photographers around the course although we cannot guarantee that you will be captured with so many participants out on the course. Their pictures will be available to purchase at: www.marathon-photos.com
Q. When will I get my iTAB?
A. Your iTAB will be posted out to you after the race.
Q. What size finishers tee should I order?
A. Our unisex finishers tees are available in sizes XS to 3XL. View our size guide here.
Q. How can I help with the event if I’m not running?
A. Thank you for your interest. The race relies on volunteers acting as stewards and giving out drinks and medals every year. If you’re not running it’s a great way to ensure the event is a success and helps raise lots of money for charities to continue doing their vital work. If you’re a student it’s also great experience to put on your CV and a fun thing to do with friends. To find out more please email volunteers@run4wales.org
